You have the right to exchange stuffs you’ve received without giving any reason. Exchanges are available on all orders within 30 days from the day you have received the order. All exchanges must be: new, clean, unworn and unwashed with all accessories and tags attached in original box/packaging. No pet hair, no human hair, no smoke smell. Skate videos must be unopened and in original packaging. Skate equipment must be un-skated and in like-new condition. Customers are responsible for return shipping charges.
However we agree to cover shipping costs only if:
- the received stuff does not match the order,
- the mistake occurred as a result of our fault,
- some part of the order was missing,
- the product was damaged (protocol of damage is required, written down with the courier.)
In any other case, the shipping costs are covered by the customer.
Place a new order for the product you want to receive instead and put a comment “EXCHANGE“ – the chosen product will be reserved for you. Then send the previous product back to us at the address below. Remember the exchange must be made within 30 days from the day you have received the package.
Skate Video Magazine
Dywizjonu 303 12/71 Street, 2nd Floor
// We DO NOT accept C.O.D.’s on return items. Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via UPS, DHL or insured Parcel Post.