You have the right to exchange goods you’ve received. Place a new order for the product you want to receive instead and put a comment “exchange“ – therby the chosen product will be reserved for you. Then send the previous product back to us. The exchange must be made within 14 business days from the day you have accepted the package.
Please do not damage the original, fabric wrapping and tags.
Moreover we agree to cover shipping costs only if:
– the received good does not match the order,
– the mistake occurred as a result of our fault,
– the product was damaged or some part of the order was missing.
In any other case, the shipping costs are covered by the customer.
You may use the “Exchange Form” below, but it is not obligatory.
|INFORMATION RELATED TO THE RIGHT TO WITHDRAW FROM THE CONTRACT|